Patient Policies & Etiquette
To Our Valued Patients
Adhering to our spa policies creates a happy environment where our professionals can focus on your needs. We appreciate your cooperation and sincerely hope you have a pleasant experience with us! Your appointments are very important to all members of our team at Boise Image Enhancement Centre and The Boise Vein Center. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours’ notice for adjustments to your appointments and for cancellations. Appointments that exceed a two-hour time frame will require a 48-hour cancellation notice. All our policies are designed to give our patients the best possible experience all while providing the highest caliber of providers.
Front Desk Policy
Please respect the tranquility of spa guests. Keep your voice down. Turn off all cell phones and devices prior to entering the spa. All children under the age of 15 must be supervised by an adult at all times.
New Patient Policy
New patients will need to complete an intake form for their first appointment. You can find the form in our forms section on the website. If you are unable to complete it before your appointment, please arrive at least 15-20 minutes early to complete all intake forms.
In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation and a 25% deposit may be required at the time of booking. Gift cards may be used in lieu of a credit card to hold your appointment. If the appointment is kept, the deposit is applied to the cost of the appointment/procedure. If the appointment is missed, the scheduling fee is non-refundable and will be applied to the cancellation fee (unless 24-hour notice is given).
If we do not require a fee at the time of booking, we hold this information as part of our cancellation policy and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.
Rescheduling and Cancellation Policy
Your spa treatments are reserved especially for you. As a courtesy, we provide appointment reminders for patients. We value your business and ask that you respect the spa’s scheduling policies. Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and patients on our waiting list miss the opportunity to receive services they need. We ask that all new and current patients supply a credit card to have on our files. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event that we do not receive the required notice for adjustments and cancellations the following fees will be applied to your card or alternatively billed out to you. Failure to do so will result in inability to rebook until said fee is paid in full.
- Notification given by phone or email at least 24 hours prior to your appointment will receive no charges.
- No-Shows or notification given less than 24–48 hours prior to appointment time will result in a cancellation fee amounting to 25% of the cost of the scheduled service.
Payment for all individual treatments are due at the time of treatment, and all packages must be paid in full at the time of the first treatment. We do not offer financing or payment plans but do accept Care Credit on purchases over $200. We accept: Cash, Check, Visa, MasterCard, Discover, and American Express.
Product Return Policy
If for any reason you are not satisfied with a product or in the event that there is an allergic reaction to the product you purchased from us (in-store or online), you may return it within 30 days of the original purchase date with a valid receipt for a full refund if you purchased the product after consulting with one of our skin care specialists. The product should be used less than 25% by volume.
Service Refund Policy
All spa service sales are final. If there is a valid medical reason as to why you cannot utilize the Boise Image Enhancement Centre, Inc. service that you purchased, we will allow you to use your remaining balance towards other services of equal value. The only time that we will provide a refund for your purchase of a Boise Image Enhancement Centre, Inc service, is if your complaint is accompanied by a practicing physician’s note explaining your medically-inclined inability to utilize the service within six months of the purchase date of said service, at which point we will present you with a 50% refund of the original service purchase price.
Patients arriving more than 10 minutes late may result in a shortened appointment or a cancellation if there is not enough time to complete the procedure. We have the right to reschedule your appointment to give you the quality treatment and to respect other patients’ scheduled appointments.
Prepaid Package Deals
Patients who have prepaid for package deals who are no-shows or have late cancellations for their scheduled appointments will automatically be deducted the cancellation fee from the package balance and must pay the balance in order to continue treatment. Any remaining packages have no cash value but the remaining value can be credited to your account for other procedures or products.
Gift Certificate Policy
Gift certificates and gift cards are non-refundable and cannot be redeemed for cash or gratuities.