Make Your Appointment

If you are scheduling your appointment online, you will not be able to schedule outside of our normal business hours. If you would like a Saturday, Sunday, or after-hours appointment, please call our office at 208.375.1221 and our client care coordinator will help you with that.

Business Hours

Monday 9AM – 5PM
Tuesday 9AM – 5PM
Wednesday 9AM – 5PM
Thursday 9AM – 5PM
Friday 9AM – 5PM
Weekends & Evenings – By Appointment Only

Scheduling & Cancellation Policy

Certain types of appointments will need a deposit or full payment when you schedule. Unlike most medical offices, we do not double book appointments. When you fail to come in for your appointment, we are unable to fill that time with other clients who are on our pending cancellation list who may need that particular time. If you schedule your appointment online, one of our client care coordinators may call you for a deposit or payment. If you have any questions, you may ask them at that time. If we are not notified three days prior to your appointment, you may forfeit a portion, or all of, your deposit. Thank you for your understanding.


Adhering to our spa policies creates a happy environment where our professionals can focus on your needs. We appreciate your cooperation and sincerely hope you have a pleasant experience with us! Your appointments are very important to all members of our team at Boise Image Enhancement Centre and The Boise Vein Center. Time allocated for an appointment is reserved especially for you. We do understand that sometimes schedule adjustments are  necessary; therefore, we respectfully request at least 24 hours’ notice for adjustments to your appointments and for cancellations. Appointments that exceed a two-hour time frame will require a 48-hour cancellation notice. All our policies are designed to give our patients the best possible experience all while providing the highest caliber of providers.

Front Desk Policy

Please respect the tranquility of spa guests. Keep your voice down. Turn off all cell phones and devices prior to entering the spa. All children under the age of 15 must be supervised by an adult at all times.

New Patient Policy

New patients will need to complete an intake form for their first appointment. You can find the form in our forms section on the website. If you are unable to complete it before your appointment, please arrive at least 15-20 min early to complete all intake forms.


Payment for all individual treatments are due at the time of treatment, and all packages must be paid in full at the time of the first treatment. We do not offer financing or payment plans but do accept Care Credit on purchases over $200. We accept: Cash, Check, Visa, MasterCard, Discover, and American Express.

Late Arrivals

Patients arriving more than 10 minutes late may result in a shortened appointment or a cancellation if there is not enough time to complete the procedure. We have the right to reschedule your appointment to give you the quality treatment and to respect other patients’ scheduled appointments.

Prepaid Package Deals

Patients who have prepaid for package deals who are no-shows or have late cancellations for their scheduled appointments will automatically be deducted the cancellation fee from the package balance and must pay the balance in order to continue treatment. Any remaining packages have no cash value but the remaining value can be credited to your account for other procedures or products.

Refund Policy

Product Return Policy

If for any reason you are not satisfied with a product or in the event that there is an allergic reaction to the product you purchased from us (in-store or online), you may return it within 30 days of the original purchase date with a valid receipt for a full refund if you purchased the product after consulting with one of our skin care specialists. The product should be used less than 25% by volume.

Service Refund Policy

All spa service sales are final. If there is a valid medical reason as to why you cannot utilize the Boise Image Enhancement Centre, Inc service that you purchased, we will allow you to use your remaining balance towards other services of equal value. The only time that we will provide a refund for your purchase of a Boise Image Enhancement Centre, Inc. service, is if your complaint is accompanied by a practicing physician’s note explaining your medically-inclined inability to utilize the service within 6 months of the purchase date of said service, at which point we will present you with a 50% refund of the original service purchase price.

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